The Canadian Cybrarian

Less blogging, more project managing

2007-09-21T08:29:00.000-07:00

It seems somehow ironic to me that now I'm officially all social media, all the time, I have *less* time for blogging and blog-surfing, and instead find myself up to my elbows in project charters and business cases and the other flotsam and jetsam of government business.

While we started out with grand ideas for our social media project, I'm quickly learning that just because I can dream it doesn't mean we can do it. Even enabling our RSS feeds has had some unique challenges that I never would have imagined.

All that said, here's the gist of what we're hoping to accomplish in the next year or so:

enable our RSS feeds and chose a few content streams to syndicate.
build a decent user interface and decide on how and what to offer on our Web site with regard to RSS subscription (because we're government, we can't be seen as endorsing, say, Bloglines over Google Reader.)
set up a series of Webinars - some educational, others consultative - with specific client groups.
produce half a dozen or so short, downloadable "podcasts" and make them available on our Web site, perhaps in up to three languages in addition to English and French.
produce one longer videocast, maybe three to five minutes long, and make it available for download from our Web site. (It was our first preference to be able to offer these in streaming media, but our IT support slammed that door in a hurry. "Streaming" is apparently a dirty word around here.)

We're also working on how to formalize the monitoring of social media in the same way we currently monitor other mainstream media, and working on at least one policy directive relating to social media, covering everything from employee blogging to corporate behaviour.

Over the longer term, we're looking at hosting a blog, and maybe even an online discussion forum on our Web site, but I've been told there are enough significant security, policy and infrastructure issues that it will be a long time before this part comes to fruition.

In the interim, though, a huge hat-tip to my colleagues over at the Office of the Privacy Commissioner of Canada, who have just launched their own blog. Very nicely done, too.

Banning social media at work

2007-09-10T10:41:00.000-07:00

Last week, PC World ran an article titled, "Don't Ban Facebook at Work, Researchers Advise." The researchers in question were from Britain's Trade Union Congress (TUC), which suggested that employee education and policies governing the use of Facebook and other social networking sites on company time would be a more productive response than banning them outright.

While it's unacceptable for employees to spend hours at work on such sites, it is OK and even beneficial to trust them to spend a few minutes using the sites, the TUC said. 'It's unreasonable for employers to try to stop their staff from having a life outside work, just because they can't get their heads around the technology.'

We're facing our own in-house struggles with the net nanny these days. Last month, just when we were on the threshold of launching our social media project, changes were made to the filters that permit Web access, and most employees with Internet access found that access to blogs had been cut off. It's not exactly easy to do a social media project when you can't get into the blogosphere! Worse, it's now six weeks later and only about a dozen of us have had our access restored while almost 200 are on a priority list to be reinstated... something which might not happen any time soon, as our security people apparently have some serious concerns about enabling access. Actually heard at one meeting: "But, did you know blogs have porn on them?"

Sigh.

In granting our unfettered access to blogland, though, the configuration of the net nanny means that the lucky few who have had our access to blogs restored have also been given access to Facebook. And we have been told, in no uncertain terms, that ALL access will be monitored, and ANY employee who accesses Facebook may be subject to disciplinary action.

I guess this means I'll have to wait until I get home to play Scrabulous with my Friends.

Reinvention

2007-09-07T10:21:00.000-07:00

After an extended summer holiday from work-related blogging, I'm back. What better time than September, and after a prolonged absence, to reinvent oneself?

First of all, you might notice I've switched to the first person. I may occasionally slip back to the royal "we", but that's just many years of government peonship overriding my individualistic tendencies. While I'm still part of a team, I've given up on the idea that anybody else might be contributing to this blog any time in the near future. It's all me, all the time.

Me, I'm Danielle. I'm choosing to remain partly pseudonymous because I'm just not sure my organization is ready for me to out the lot of us just yet. And my organization will remain pseudonymous for now, too, as it allows me just a little bit more candor. I'm a communications strategist with a large Canadian federal government department, and as of last month I'm working full time on social media in a government communications context.

I'd like to reinvent this blog over the next little while, too. Rather than focusing on what the rest of the world is doing with social media, an increasingly crowded field, I'd like to share our experiences with you as we struggle as an organization to figure out the implications and applications of social media as they apply to government communications. We've moved out of the research phase of our social media experiment and over the next year we hope to implement a few concrete pilot projects to see how we can make the tools of social media work with and for us.

As always, anything written in this blog is my opinion alone and does not necessarily represent the views of my employer.

(Hat tip to Marc Snyder, who many weeks - it might have been months - ago encouraged me to be a little bit more forthcoming about the warm bodies behind the blog.)

The PMO, the Cabinet ministers and Facebook

2007-06-05T09:44:00.000-07:00

Sorry about the sparse posting lately. Too many tasks and not enough people to go around. Things should settle down soon, and I've got some great ideas for future posts.

But! Today, I wanted to share this article from The Hill Times, the official newspaper of Parliament Hill. In a rather unfortunate move, it seems the PMO has banned Cabinet ministers from having personal pages on Facebook. (Sorry, the article is open to subscribers only.) The article notes:

Conservative sources told Hill Climbers that senior PMO officials instructed all chiefs of staff to Cabinet ministers last month at their weekly meetings to "encourage" ministerial staffers to remove their pages from Facebook because they don't want personal information or political views posted which could potentially create negative press and fodder for opposition parties.

The PMO took this course of action after CBC TV on May 16, took quotes from the Facebook web page of Jeffrey Kroeker, former senior staffer to Marjory LeBreton, government leader in the Senate and now director of communications and Parliamentary affairs to Helena Guergis, secretary of state for Foreign Affairs and International Trade.

I suppose this doesn't bode well for a Cabinet minister having a blog any time soon, does it?

Facebook and the civil servants

2007-05-09T08:34:00.000-07:00

Michael Geist had an interesting column this week on the hugely popular social networking site Facebook. He provides a bit of a history of Facebook (hard to believe it's only been open to the Internet at large since September 2006!) and some insight into how users are connecting and why it's so popular. Geist notes, "Statistics Canada estimates that there are approximately 17 million Canadian Internet users, suggesting that in the span of nine months the site has grown to the point that roughly one in 10 Canadian Internet users now has a page on the site."

Responding to Ontario Premier Dalton McGuinty's recent statement that Facebook offers little value to public servants, Dr. Geist observes, "Is there really no benefit to having government policymakers access and participate in the hundreds of groups discussing Ontario health care issues? Would it be so bad for elected officials to actually engage with their constituents in a social network environment?"

On his blog, Dr Geist adds the following opinion: "Attempts to block such activity are not only bound to fail, but they ultimately cut off decision makers, school officials, and community leaders from their communities. The answer does not lie in banning Facebook or the other emerging social media sites, but rather in facing up to Facebook fears and learning to use these new tools to engage and educate."

We don't have access to Facebook here, either, but that's because our Agency's net-nanny filters it as a "personals and dating" site.

The government doesn't like miscellany

2007-05-03T10:33:00.000-07:00

Boing Boing posted a review yesterday of a new book by philosopher, technologist and Web commentator David Weinberger, best known for his book and Web site called The Cluetrain Manifesto. His latest book, subject of the Boing Boing review, is called Everything is Miscellaneous, which looks like required reading for anybody interested in the sociological effects of social media.

According to the review, "Weinberger's thesis is this: historically, we've divided the world into categories, topics, and hierarchies because physical objects need to be in one place or another, they can't be in all the places they might belong. Computers and the Internet turn this on its head: because a computer can "put things" in as many categories as they need to be in, because individuals can classify knowledge, tasks, and objects idiosyncratically, the hierarchy is revealed for what it always was, a convenient expedient masquerading as the True Shape of the Universe."

It's the next part of the review that I found so relevant to our considerations of government in the face of social media and Web 2.0. It says, "It's a powerful idea: from org charts to science, from music to retail theory, from government to education, every field of human endeavor is tinged with hierarchy, and every hierarchy is under assault from the Internet."

Yet more evidence to support the idea that we need to subvert our traditional top-down command and control models when considering the bureacracy in a socially-networked world.

Strategies for organizing a Corporate Social Media Program

2007-04-24T11:28:00.000-07:00

Jeremiah Owyang writes a blog called Web Strategy, and offered in a recent post some excellent thoughts on integrating social media into an organization. I'm reprinting a large portion of the post verbatim, simply because the advice is so concise, so relevant and so right (thanks to Ian Ketcheson for the link.)

Recognize the new influencers. Like Media, Press, and Analysts, consider Social Media yet an additional influencer group to reach.
Prepare for all scenarios. Create an internal process or at least discuss how to deal with crises. (such as exploding products, embarrassing situations). Draw from classic PR strategies, but realize that acting quickly in a human way, and not hiding is key.
Don’t shy away. Acknowledge deficiencies, no matter how shameful immediately. If you don’t have the answer, at least acknowledge you see the problem and will respond as soon as you have an answer. As a result you will become the first source of news, and will control any additional buzz. Stay relevant, address the issues.
Human media is at your disposal. Consider using video to humanize communications, during a crisis this could be a big difference. Recently Jet Blue and KFC have done these during crises.
Address the good as well as the bad. In addition to planning for fire drills, be sure to plan for positive unexpected events. If a customer raves about your produce on his blog, learn how to acknowledge and harness. There’s a variety of ways to use this.
Track who’s who. Create an index of bloggers and influences in your industry, consider putting on an internal list, an internal feedreader or even on an industry wiki.
Appoint and Empower. For especially large organizations figure out who’s on point to respond to bloggers and social media in different segments, product groups or verticals. Teach them, empower them and support them to act without unnecessary political review processes. Let them be human.
Employees will blog, embrace. In addition to creating the corporate blog(s), be sure to recognize the natural employee bloggers that appear. You may find them in the product groups, support, and marketing departments. Have a discussion on how to include them in your strategy, even if it means to let them continue on their own. When it comes to trust, prospects and customers may trust employee bloggers that don’t have the corporate logo on their blog.
The Blogging/Ethics Policy. This depends on the corporate situation, for some companies, this is a requirement, and for other companies, this is already covered in the employee ethics policy. Figure out what’s right for your culture. Ultimately, you should trust your employees, if not, why did you hire them?
Consider creating the “Air Traffic Control Tower”. Just like at an airport, having an internal direction to let know corporate and employee bloggers know what’s happening is helpful. This internal blog could help let bloggers know what’s appropriate to say, what’s not, and indicate what’s happening out on the blogosphere. Use to keep track of advocates and detractors, and use tags as appropriate to create a running history.
Use Social Media as Sales Tools. I’ve found that corporate blogs can be used for sales and marketing three ways: 1) A “living” white paper by your companies thought leaders, 2) A rapid response tool. Think about how long a press release takes to craft. 3) A Conversation Starter: encourage your sales teams to send along interesting or controversial blog topics to prospects and customers to elicit a dialogue –even if they don’t agree. Consider creating sales FAQs and upload to intranet, these are tools that can be used.

2007-04-18T04:56:00.000-07:00

The British tax collectors, HM Revenue & Customs, have recently launched a series of podcasts with free tax advice:

The service <http://www.hmrc.gov.uk/podcasts> , launched on 12 April 2007, makes the government department one of the first to use the medium. It said it will help to make information on various issues simple and accessible.

The podcasts last between three and four minutes, and offer advice, support and helpful hints in a conversational style.

One of the first is aimed at helping employers to file their end of year returns. It leads them through the process step by step, telling them what options are available and providing advice on other sources of information.

Another podcast, launched on the same day, discusses topical issues relating to the tax profession. It carries an interview with HMRC's director general (business) Dave Hartnett, talks about the lessons learned from last year's trials of new style inspections, and how the department is trying to work better with agents.

"Compliance interventions are rightly one of the issues most discussed by tax practitioners today," said Chris Hopson, communications and marketing director at HMRC. "The launch of podcasts is another way HMRC is endeavouring to communicate better with this vital audience."

From Kable's Government Computing, with a hat-tip to Colin of Canuckflack.

When social media goes too far

2007-04-16T11:52:00.000-07:00

This subject wanders a bit from our intended focus on the intersection of government and social media, but I can't help myself on posting this editorial aside.

A colleauge has just forwarded me this link to CNN's coverage of the Virginia Tech shooting today. CNN has pulled out all the social media stops, offering an annotated campus map, an interactive map of Blackburg Virginia, and video clips of the police chief describing where the bodies were found. Even more disturbing, though, are the links to video clips of ambulances rushing to the scene and of a student's camera-phone recording of "police responding to loud bangs."

Maybe I'm just averse to this kind of sensationalism, but I think this is way too much information.

Mass to Grass: Canada's Word of Mouth Marketing Conference

2007-04-13T11:09:00.000-07:00

I had the great pleasure of attending the Canadian Marketing Association's first-ever Word of Mouth Marketing Conference in Toronto this week. It was one of those all-too-rare conferences that turned out to far exceed my expectations. Every session was interesting, but some of them were simply phenomenal.

There were a wide variety of speakers, from author Jackie Huba (author of Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force and Citizen Marketers: When People are the Message) to Kyle MacDonald of One Red Paperclip fame to Eric Petersen, Director of Community Relations at Lululemon. There were also speakers from Rogers Publishing, Yahoo! Canada, Ogilvy & Mather, and Cossette Media, among many others.

I have more than a dozen pages of nearly illegible notes, but I manage to glean some interesting statistics on word of mouth marketing and social media from the various presentations. Some of the more salient ones:

nearly 2/3 of purchasing decisions are made based on word of mouth advertising.
70% of CEOs say they will use some form of word of mouth marketing in the next year.
more than 48 million users in the United States have created some form of "user-generated content" (USG) on the Internet (everything from writing a blog to uploading a video to YouTube to writing a review on Amazon.com) Although a comparable Canadian statistic isn't available, Internet penetration is higher in Canada than the US and it is known that 58% of Canadians have read or wrote a blog.
87% of consumers will research a purchase online before buying offline.
only 1% of the population that reads a particular social media channel(forum or bulletin board or other) will participate by actively creating content for it, and only 10% of the audience with interact with that content.

The presentations covered a wide range of subjects relating to word of mouth marketing, and I only attended those sessions that had a particular focus on social media and user-generated content. Here's a few of the bits that caught my attention.

Jackie Huba said that social media allows marketers to connect with customers in new and uniquely interactive ways, and that consumer participation and involvement begets customer loyalty. She also stressed that in today's market "you are your Google results." Joe Thornley wrote a great summary her presentation over on his ProPR blog.

Doug Walker of TBWA (and founder of the World Rock Paper Scissors Society) said that the RPS society was both the dumbest idea he ever had, and the most successful. In his view, the four principles of a successful word of mouth campaign are: authority, mutation (to keep perpsectives fresh and relevant), participation and accretion (one by one, things build mass around a centre of gravity.)

Janet Kestin, Chief Creative Officer at Ogilvy & Mather, is behind the Dove Campaign for Real Beauty campaign for Unilever. She talked about the Evolution video, the most successful branded viral film ever: they had so much traffic in the first 24 hours of launch that their server crashed, and had two million hits in two weeks. Within days, the mainstream media were reporting on it, and it has since been viewed by more than 600 milion people. The film alone reinvigorated the Real Beauty campaign and drove up share prices. Kestin, who admits she was a neophyte to social media at the beginning of the campaign, offers the following advice: "if you've done it, do it differently" and "fish where the fish are." She also says be open to the risk, read the wind and timing is everything, and believes that marketing in today's world means chasing interests and passion over demographics.

The last two sessions of the day had some lively interactive debating on the social media and word of mouth marketing. Some quick hits from the panel featuring David Jones of Fleishman-Hillard, Rob Cottingham of Social Signal and Steve Osgoode from HarperCollins:

Social media is risk. "If you don't have the stones for it, don't bother."
Web 1.0 was about eyeballs. Web 2.0 is about hands (as in, poised over the keyboard, typing madly.)
If it makes your boss squirm, you're probably on the right track.
It doesn't matter whether social media 'belongs' to the PR deparment, the marketing department, communications or the CEO. What's important is that somebody does it, and somebody is participating in a meaningful way. It requires internal champions.
The value of social media cannot be measured in ROI terms. Expectations cannot be results-driven.
Sell social media in your organization as something new to try, not the be-all end-all solution.
Some users, especially those unfamiliar with the platform, might find Second Life tedious and horribly unintuitive. What's far more important than where it is now is what it is capable of being and where it is heading (just like the Internet in 1995 compared to now.)

It was truly an excellent conference. Take a tour around the blogosphere for some other perspectives on the day's festivities: One Degree (and here, too), Scott MacDonald, and Sean from Craphammer had spoken up as of press time.

A blogger code of conduct

2007-04-11T07:45:00.000-07:00

Several prominent bloggers have started work on a Blogger Code of Conduct, partly in response to the online bullying experienced by tech blogger and author Kathy Sierra last month. Sierra cancelled a scheduled public speaking engagement and then stopped blogging altogether after comments on and about her blog denigrated to death threats.

The Code of Conduct has been posted to a site called Wikia, so any and all bloggers can contribute to the discussion about the development of the Code. The Code itself calls for a fairly basic set of civil behaviours including taking responsiblity for one's own words, defending others when they are unfairly attacked and not allowing commenters to post anonymously.

While there are many who support the Code, others question the validity of something that is ultimately unenforceable, and complain that it infringes on the right to free speech.

I was personally horrified at the cyber-bullying that happened to Kathy Sierra, and while I've seen some vitriolic comments in the blogosphere, I've never seen anything even remotely that hateful. And while I think the Code is a well-intentioned concept, I don't think it will have any practical or measurable effect on the blogosphere. I expect it will remain largely ignored by the people who most need to heed it.

We're back!

2007-04-10T07:52:00.000-07:00

Sorry for the long gap between posts. This project, while dear to our hearts, had to take a back seat to some other things that were going on. Let's just say we've all had a crash course in crisis communications - and survived!

Please stand by, and we'll have more new conversations on government and social media here in the near future!

On defining social media

2007-03-01T12:52:00.000-07:00

Are you still trying to wrap your head around the whole idea of social media? I found a couple of neat perspectives recently.

There was an article in the weekend Ottawa Citizen about the fall and rise of the amateur, starting with the 19th century when amateur photographer George Eastman parlayed his kitchen experiments into the Kodak conglomerate. The article describes how in the early part of the 20th century, amateurism came to be seen as synonymous with mediocrity, and to opine that in the 21st century, technology has once again empowered amateurs and imbued them with a certain authority.

This paragraph in particular explains the growing trend of the populace to trust the voice and authority of a blogger or other virtual (pardon the pun) stranger over the Internet:

Mass media have become too small for all the energy possessed by the abundance of skilled people out there. This is not a movement of elite amateurs, but rather of non-elite amateurism. The new enthusiasts are flourishing in an era when the supposed professionals -- politicians, pundits, weapons inspectors, emergency relief experts -- seem to fail us at every turn. The incompetence of these experts has not only fuelled the amateurs but has also, not coincidentally, become the amateurs' target. No wonder so many people are relying on themselves and looking to one another as sources of information, entertainment and assistance.

Duelling bloggers Robert Scoble and Stowe Boyd tackled the topic of defining social media on the weekend. Scobles opines that the best way to understand “social” media is to compare it with what came before (i.e. print media, TV, radio, etc.) and notes the main difference is the interactivity of blogs, the range of technology (i.e. audio, video and text all in the same post), and editorial control.

In response, Stowe Boyd posted an elegant diatribe on social media. He first provides four characteristics that define social media: it is not a broadcast medium (i.e. convential one-to-many communication model); it is many-to-many; it is open; it is disruptive. (In explaining the last, he says, “We, the edglings, are having a conversation amongst ourselves, now; and if CNN, CEOs, or the presidential candidates want to participate they will have to put down the megaphone and sit down at the cracker barrel to have a chat.”)

Finally, he offers first a prediction, and then a working definition of social media:

The societal phenomenon of Social Media (supported by the nuts and bolts of social media tools) has been a profound one, over the past decade. I predict that the impact in the next decade will be even more sweeping, and much more widespread. As an additional billion or two of the world's population finds its way onto the web, our only hope may be that the web finds its way into the world: that the principles of openness, transparency, diversity, and egalitarianism that engender web culture remake the world, one conversation at a time. Political parties, multinationals, the corner dress shop, your county government -- everything will be influenced by the infectious openness of the web, because the edglings will simply not settle for less.

That's another way of defining Social Media: it is the way that we are organizing ourselves to communicate, to learn, and to understand the world and our place in it. And we just won't accept any models for that that aren't intensely social: we won't put up with large organizations telling us what is right, or true, or necessary. We will now have those conversations among ourselves, here, at the edge. Social Media has released us, freed us: and we won't go back.

Social bookmarking

2007-02-15T11:43:00.000-07:00

Another facet of the information sharing that characterizes social media is ‘social bookmarking’. Sites like del.icio.us allow people to ‘tag’ their favourite sites in much the same way you would add a site to your ‘favourites’ folder, except the bookmarks are held online and, most importantly, shared with others.

Users can ‘tag’ web pages, ideally with a descriptive category title, and file them online for future reference and sharing with others. For example, here’s a page of delicious tags for social media. Note how a certain amount of status is conferred on a link by the number of people who have tagged it.

I liked this overview on folksonomies from an article in D-Lib magazine:

Just as long as those hyperlinks (or let's call them plain old links) are managed, tagged, commented upon, and published onto the Web, they represent a user's own personal library placed on public record, which – when aggregated with other personal libraries – allows for rich, social networking opportunities. Why spill any ink (digital or not) in rewriting what someone else has already written about instead of just pointing at the original story and adding the merest of titles, descriptions and tags for future reference? More importantly, why not make these personal 'link playlists' available to oneself and to others from whatever browser or computer one happens to be using at the time?

Now that tagging and social bookmarking have been around for a couple of years, the next iteration is the rating and ranking of these shared bookmarks. The Wall Street Journal online ran an article last week on this phenomenon, called The Wizards of Buzz.

A couple of excerpts:

A new generation of hidden influencers is taking root online, fueled by a growing love affair among Web sites with letting users vote on their favorite submissions. These sites are the next wave in the social-networking craze -- popularized by MySpace and Facebook. Digg is one of the most prominent of these sites, which are variously labeled social bookmarking or social news. Others include Reddit.com (recently purchased by Condé Nast), Del.icio.us (bought by Yahoo), Newsvine.com and StumbleUpon.com. Netscape relaunched last June with a similar format.

[...]
It's also giving rise to an obsessive subculture of ordinary but surprisingly influential people who, usually without pay and purely for the thrill of it, are trolling cyberspace for news and ideas to share with their network.

[...]

Most sites are based on a voting model. Members look around the Web for interesting items, such as video clips, blog entries or news articles. A member then writes a catchy description and posts it, along with a link to the material, on the site, in hopes that other members find it just as interesting and show their approval with an electronic thumbs-up vote. Items that receive enough votes rise in the rankings and appear on the front page, which can be seen by hundreds of thousands of people. When an item is submitted by a popular or influential member -- one whose postings are closely followed by fellow members -- it can have a much better shot at making the front page.

Want to know more about social bookmarking? Wikipedia has an exhaustive history of the origins, as well as some advantages and disadvantages.

How not to blog

2007-02-13T11:52:00.000-07:00

Even though she's out on language training, Kerry is still thinking about social media and communications! She sent me this earlier in the week:
Over at www.gop.org, the official site of the Republican party, there's a link at the far right hand side of the menu for the official blog. Sounds exciting right, and a great opportunity, since the site itself is really nothing more than a huge opportunity to share information (it's loaded with audio and video), and everything has a "share this" link or an "embed this" link on it.

However, the blog has not been updated since November 2006, before the last election. I'm guessing it's because they fire all their employees shortly after an election. But still, this is insanity. People are running for president and they aren't commenting. They aren't even linking to other bloggers. This is a waste of potential, and I fear it could happen to us if we do an official blog. It isn't someone's job, therefore it slips off the agenda. Or we just pervert press releases and make that our blog.

I think this is a good lesson learned.

If you'd like to contribute something to this blog, feel free to e-mail it to me through our blog mail box: canadiancybrarian (at) gmail (dot) com. (Edited to add: I previously had the wrong e-mail address listed here! My apologies if you tried to send something and it didn't get through.)

Links for 9 February 2007

2007-02-09T12:59:00.000-07:00

Still not sure what this whole blog thing is about? Need to back up and read a little Blog 101? Check out Matthew Ingram’s great article from the Globe and Mail this week: A blog for every occasion.

If you’re a little more blog savvy, you might be interested in this report, via Ketcheson.net, on “splogs” (spam blogs): Pings, Spings, Splogs and the Splogosphere: 2007 Updates

Also via Ian, an update on the Houston Metro blog fiasco (looks like they do ‘get it’ after all! Good for them! It’s still a fascinating case study, especially in the comment section.) And, for a completely different take on transit advocacy and social media, take a look at the Toronto Transit Camp (slogan: Bettering the Better Way) from proponents of the Toronto Transit Commission.

More thoughts on social media news releases

2007-02-08T11:39:00.000-07:00

Props to the folks over at the Prime Minister’s office, who have gone beyond simply posting video clips on the PM’s official Web site and have now created a YouTube account and started uploading clips of the PM’s speeches. (via CTV journalist and blogger David Akin.)

Ironic that this 'news' broke just as a colleague started looking into doing just this sort of thing. She’s wondering about making video and audio clips available on our own external Web site. Why not? Why not make downloadable clips of designated spokespeople talking, instead of just printed citations? Instead of just getting pick-up in the print media, we can start pushing content out to the broadcast media - not just the big outlets, but think of all those community stations and the local radio shows. And we could do it in multiple languages, not just English and French but Mandarin and Punjabi and other large ethnic concentrations. And since we've already got the clips, why not upload them to YouTube?

And while all that was percolating in my brain, this morning I read this great post by Brendan Hodgson at Hill & Knowlton on the social media newsroom. He calls the newsroom “the pulse of an organization's public-facing website,” a virtual ‘broadcast hub’ that, when done right, “serves as a convenient one-stop resource for journalists (who rely heavily on the internet - and corporate web sites - for timely, useful background information around a company, product or issue), [becoming] a potent vehicle for communicating to all interested audiences the vision and values of an organization.” He goes on to argue for a newsroom that is “a portal of sorts configured to channel content - be it video, audio, text, photos, blogs, podcasts etc. - in a way that creates a significantly richer experience, and which can meaningfully impact the myriad of variables that drive reputation - from the perspectives of accessibility, relevancy, transparency, and context.” (Sorry for the extensive quoting, but I really think Brendan got this bang-on, and I think we are seriously underutilizing the capabilities of our website newsroom.)

I poked around to see if any Canadian government organizations have been using video clips in their public news rooms, but I didn’t find much. Agriculture has some Tony Clement talking about Canada’s new food guide. Know of any others out there?

So, what do you think? Is it time for governments to start offering downloadable audio and video clips? Could a departmental podcast be far behind?

The "social media' press release

2007-01-30T09:02:00.000-07:00

There’s some debate right now in the Web 2.0 world of the value of the reinvention of the news release as a “social media news release”. Click through to this example, from Web 2.0 guru PR firm Edelman, to see how the structure is different from a traditional news release: Business More Trusted Than Media and Government in Every Region of the Globe

The social media release takes all the components of the traditionally structured narrative-style news release and breaks them down to the basic building blocks: relevant facts, quotable quotes, standard boilerplate and contact information. It then adds Web 2.0 goodies like multimedia clips, links, folksonomy tags, and even a commenting feature.

Not everyone sees the need to reinvent the wheel. Microsoft’s highly respected Überblogger and social media evangelist Robert Scoble, calls the idea “lame,” initiating a lively debate on the nature and necessity of news releases, both traditional and Web 2.0, in the comment section after his post.

Conference follow-up

2007-01-30T07:14:00.000-07:00

Just a quick post to say hello to any newcomers who might be arriving after our communications conference last week.

I was amazed at how many of the conference speakers touched on various aspects of social media, and very pleased to hear how strong our organization's support is for these early forays into research on the tools of social media.

We talked about how to use this blog as a communication tool, but a few of you expressed concern about how public a forum it is. For those of you who weren't aware, yes, this blog and the comments are indexed by Google and other search engines, and the content is available to anyone who happens to stumble by.

We're talking about other options, like a password protected blog or bringing the blog inside the firewall, but for now, please feel free to comment with your first name only or an alias if you prefer. To join the conversation, click on the "comment" link at the end of each post and add your thoughts in the box that will pop up. The comment box will ask for your e-mail address, but only I will see that, and you can leave that blank if you choose.

Links for 23 January 2007

2007-01-23T09:45:00.000-07:00

Some interesting finds from the blogosphere this week:

"You" are not as cool as you think you are Interesting discussion of the value of user-generated content, including the much-hyped Superbowl ads for Doritos, Chevy and the NFL.

Should we have a chat? From the IABC, a post that questions the value of Web chatting as a communication tool.

Via Maggie at Social Media Group, news that Deloitte has launched a blog for and by employees. It encourages employees to share their personal experiences around the issues of career advancement and work/life balance. After being run internally for 18 months with some success, the blog was launched externally last week. Personally, I think as an organization we’d have more success focusing on this type of blog than on a CEO-authored corporate blog.

And on the subject of CEO blogging, in a recent post Ian Ketcheson opined rather succinctly “It is ill-advised for an organization’s first big step into social media to be a CEO blog,” in response to this Economist.com article on the World Economic Forum’s recommendation that CEOs join the blog bandwagon.

And finally, via BuzzCanuck, an article in Marketing Magazine that looks at trends in Canadian marketing and media: more than 50% of marketers are likely or somewhat likely to use some form of social media in the upcoming year and more than 30% have already “tested the waters.”

Managing expectations

2007-01-19T12:41:00.000-07:00

It’s tempting to get swept up onto the social media bandwagon, but large public organizations such as ours need to evaluate all the outcomes, including managing expectations.

One of the inherent problems of social media as an interactive tool is dealing with the expectations that are created. For example, the Houston Metro blog was a well-intentioned attempt to engage the public in a conversation, but they quickly found out that what they wanted to discuss and what their key public – transit riders themselves – wanted to discuss were completely different issues.

Similarly, John Edwards has demonstrated that he’s cognizant of social media by engaging the public through blogs and YouTube, and the blogosphere has been generally receptive to his approach. However, this post demonstrates that in doing so, he may have set the standard too high and has set a level of expectation that might be unreasonable, or even unattainable.

Paul Wells on goverment and social media

2007-01-18T12:53:00.000-07:00

Paul Wells, famous both for his column in Macleans and his popular Inkless Wells blog, wrote this week about speaking "to some civil servants about new media, social media and other jargon terms for the rising use of blogs, Youtube, social networking sites and the Wiki concept of communal editing and online brainstorming." (Boy, would I ever have loved being a part of THAT conversation! If all goes according to plan, I might get my wish at the next Third Monday gathering, as the early buzz says Paul Wells himself will be the guest speaker.)

He goes on to talk about the potential of social media to facilitate the process of public consultation and citizen engagement: "One of the niftiest ideas I've heard is that a policy proposal could, itself, be wiki'd: Publish a discussion paper and then invite people — either any ordinary Canadian who wants to participate, or perhaps a password-equipped community of experts and stakeholders — to amend the document themselves, just as Wikipedia entries are amended. Post the paper, notify stakeholders, wait a month, then come back to see how it's grown."

And just so I stop short of reproducing his entire blog post verbatim, I'll exhort you to visit his post for a round-up of some government initiatives in this area.

Links for 17 January 2007

2007-01-17T13:21:00.000-07:00

Canada's 1% Blogging Army
Canadian Marcom blogger Sean Moffitt has pulled together an excellent compilation of more than 150 influential Canadian bloggers. He has also launched a wiki (a collaborative Web site) under the same title. It’s a who’s who of Canadians blogging about marketing, communications, media and culture.

Internal Communications Channels Study
Contains a link to a new Edelman study called "New Frontiers in Employee Communications", as well as a fairly long list of links to other recent studies on corporate use of new media technologies. (Looks like I’ve got a lot of ~~reading~~ skimming to do!)

Friday round-up of social media links

2007-01-12T09:32:00.000-07:00

Did you know the Royal Bank of Canada has a blog? In this case, the blog was launched in the wake of an innovation contest sponsored by the bank. RBC says, “The Innovator Blog is your inside source for advice and guidance on the RBC Next Great Innovator Challenge. Visit frequently for tips on teen trends, innovation principles, and general challenge announcements.”

Also interesting, this (via Ketcheson.net) newly launched official blog of the Houston Metropolitan Transit Authority. Note the hostile comments from a small but vocal group and demands for information and responses far beyond the intended scope of the blog, very likely similar in nature to what a Canadian government department with a large contingent of vocal opponents might expect.

From Micropersuation, some interesting statistics on the global blogosphere. Based on research by PR firm Edelman, “74% of Japanese read blogs, followed by 43% in South Korea and 39% in China. In the US, it’s about 27% and its even less in Europe. Blog readership is significantly higher among influencers - people who for instance, contact a political, attend a public meeting etc.” Edelman has come out with a white paper called A Corporate Guide to the Global Blogosphere. I haven’t read it yet, but I’ve sacrificed a few trees to print a copy for perusal after I finish the digital dialogues paper.

More interesting links:

The Power 150 - America’s Top Marketing Blogs, as ranked on the basis of Google pagerank, bloglines subscribers, technorati ranking and the blogger’s own opinion.

19% of fastest growing U.S. companies use blogs

And, if you’re in the Ottawa area, on Monday evening there will be a meetup for those with a special interest in social media and public relations. See this post for details.

Trends in government and socia media

2007-01-10T11:41:00.000-07:00

There’s been lots of talk about government and social media in the blogosphere this week. For example:

Michael Geist's regular column in the Toronto Star addresses how the government should respond to the user-generated content boom that is driving social media: “Ten years later, the role of government will be to support the enormous economic and cultural potential of user-generated content, while avoiding steps that might impede its growth. It can do so by focusing on the three "C’s" - connectivity, content, and copyright.”

Via Blogging4Business, an article in The Independent criticizing UK Environment Minister David Miliband‘s blog, asserting among other things that it has cost £40,000, or approximately £1 per word.

And speaking of the UK, Ian Ketcheson provides a helpful roundup of government and social media initiatives in the UK, with lots of linky goodness. Especially interesting is this interim report of the government’s Digital Dialogues project, which is exploring the use of interactive communication technologies by the government for citizen engagement. I’m about 1/3 into the paper, and it has a lot of interesting insight. Highly recommended reading!

Politician and civil servant bloggers in Singapore

2007-01-08T08:21:00.000-07:00

I stumbled across a blog called Rambling Librarian, a personal weblog of what appears to be a government-employed librarian in Singapore. He too is exploring the intersection of personal blogging and government blogging, including a couple of posts on blogging guidelines for employees.

From the same blog, I found a link to a blog on which Singapore’s Minister for Foreign Affairs, George Yeo, has contributed more than 30 guest posts, and I read how in a recent national address, Singapore’s Prime Minister Lee Hsien Loong committed to using new media: “We still need to get our message across. We will use the new media, multimedia, podcast, broadcast, all these things which you get in the Internet, or somebody sends to you by email, I think our ministries, our agencies have to experiment, have to try it out.”

Also from the Rambling Librarian, I found a link to a blog called WebSG.org, with a post examining trends in Singapore’s political blogosphere. From there, I found this post about the MSM ‘outing’ of a group of public servants who have been blogging in Singapore. Also from the WebSG.org post, I found a link to a government-sanctioned group blog by 12 Singaporean Members of Parliament, all born since 1965.

Links for 02 January 2007

2007-01-02T12:55:00.000-07:00

Have you RSS'd yourself? A must-learn (easy) trick for 2007
I am a big fan of Debbie Weil’s The Corporate Blogging Book, and in this post she gives a lovely little tutorial on using some common social media tools to monitor the chatter of the Internet. Has some good links, and great explanations in (almost) layperson’s terms.
blogging delivers five-fold increase in stormhoek sales in less than two years?
In addition to being an A-list blogger and clever cartoonist, Hugh McLeod blogs for a small winery called Stormhoek. In the link referenced above, he posts a fascinating summary of his efforts and rewards in the blogosphere in 2006. In a post from last year, he explains how interacting with the blogosphere in 2005 changed Stormhoek’s marketing philosophy, and doubled their sales in just twelve months:
We're talking tens of thousands of cases, here. […] I have been saying this for years, and still not everybody believes me: "Blogs are a good way of making things happen indirectly." No, bloggers and their friends didn't start suddenly descending on supermarkets, buying the wine in large numbers. That's not how it works. What happened is that by interfacing with the blogosphere, it fundementally changed how Stormhoek looked at treating their primary customers (the supermarket chains) and the end-users (the supermarkets'customers).
Top 10 Viral Video Moments of 2006

John Edwards' social media campaign

2007-01-02T09:02:00.000-07:00

In announcing that his candidacy for the President of the United States, John Edwards has shown a remarkable grasp of and appreciation of the power of social media. For one thing, he announced his intention to announce his candidacy on YouTube. He’s obviously comfortable with blogging, MySpace, and Flickr.

But even moreso, as the Washington Post observed, he seems to get that social media has transformed the power structure and the way we communicate: “Smart candidates know the old command-and-control structures of politics don't work anymore. Instead, campaigns are all about building communities and speaking directly to supporters, whether through email or podcasts or what the Edwards team calls "webisodes."”

Time magazine noted: “Once he made it official, Edwards' campaign pitch got even more unorthodox. He started his short speech by saying Americans needed to "take action" in a way that almost seemed to minimize the importance of whoever might be President — now or in 2009. "We want people in this campaign to actually take action now," Edwards said, "not later, not after the election. We don't want to hope that whoever's elected the next leader of the United States of America is going to solve all our problems for us. Because that will not happen." He encouraged people to volunteer, particularly in storm-damaged areas in New Orleans.”

Social media is all about this ‘power to the people’ mentality. And so far, Edwards seems to be one of the few politicians who has gone beyond simply trying to manipulate the new tools using the old mindset. As one blogger noted, if he’s elected in 2008, Edwards is well-poised to be the first Social Media President.

Blogging Policies - first thoughts

2006-12-29T12:13:00.000-07:00

Even if we decide that it’s not in our best interest to actively foray into the world of social media with a blog, podcasts or what have you, I strongly suggest we work on a set of blogging and social media policies.

The NewPR Wiki, a group-edited set of links and resources on communications, PR and social media, has two great pages of information on this topic. One contains a list of links to corporate blogging policies, and the other is a collection of articles and blog posts on some legal troubles faced by blogging employees and employers, as well as tips for both groups.

We don’t need to have an external corporate blog to have a blogging policy, or to at least address social media in some of our existing Internet and technology policies. Even if we aren’t officially blogging, we ought to have a set of governing principles in place – this technology is not going to go away!

With an organization as large as ours, it's safe to assume a large number of our employees are blogging unofficially - I can think of half a dozen employees on this floor of this building alone who have personal blogs. Can or should we encourage people to feel free to identify themselves as members of this department when they blog? Or the other end of the spectrum - what about situations like the recent information leak of a prominent Canadian? We should have clear policies in place to deal with this kind of problem.

Blog policies don't have to be punative or restrictive. IBM's blogging policy contains a section on how to blog and suggests points like respect your audience, avoid inflamatory comments, find out who else is blogging and cite them, and be the first to admit and correct your own mistakes.

We can also use a blogging policy to clarify whether employees can blog on company time, whether employees should have a disclaimer if they blog as employees of the Agency, and clarify what topics might be off limits.

In the new year, I hope to do more research on whether other departments have blogging policies (I have heard that DND has one).

Links for December 28-29, 2006

2006-12-29T11:47:00.000-07:00

Politicians parading into social media
From Shel Isreal, co-author of Naked Conversations: “My hope is that government and elected officials will come en masse to the blogosphere. I'm sure they will come in awkwardly at first, using much of the same rhetoric they use everywhere else. But over time, some of them might learn the real power of social media is not just talking, but listening. In fact, blogging and social media, may be the most blatantly democratic format we've seen come along since the New England-style town meeting.”
Founder of Wikipedia plans search engine to rival Google
"Jimmy Wales, the founder of Wikipedia, the online encyclopaedia, is set to launch an internet search engine with amazon.com that he hopes will become a rival to Google and Yahoo! 'Essentially, if you consider one of the basic tasks of a search engine, it is to make a decision: ‘this page is good, this page sucks’,' Mr Wales said. 'Computers are notoriously bad at making such judgments, so algorithmic search has to go about it in a roundabout way. But we have a really great method for doing that ourselves. We just look at the page. It usually only takes a second to figure out if the page is good, so the key here is building a community of trust that can do that.'"
Social Media is No Mo
Micropersuation’s Steve Rubel opines that there is no longer a need to distinguish “social” media from all other media: “In 2006 all media went social. Pretty much every newspaper, TV network and publication has wholeheartedly embraced these technologies. Newspapers have comments, RSS feeds, blogs, wikis and other forms of two-way communications… The changes in communications go deeper, however. The media formerly called mainstream also communicates in a far more conversational tone that it did before -- one we use. Meanwhile, the barriers to becoming a member of the fourth estate have been obliterated by these very same technologies.”

Links for December 27, 2006

2006-12-27T13:09:00.000-07:00

The Queen of England’s annual Christmas address is also available for the first time via podcast.
The Power 50: one blogger’s take on “50 brilliantly crazy & enlightened marketing / media bloggers.”
Also from BuzzCanuck, the top 11 word-of-mouth stories of 2006.
You Deserve More Than Time’s Person of the Year. MediaShift’s Mark Glaser gives Time.com eight tips to “give people more power in Time’s own editorial space.”
Via Micropersuation, Newsweek predicts 2007 will be the Year of the Widget: “If 2006 was all about social networks, user-generated content and YouTube, then it’s a fair bet that 2007 will be about further personalizing life online. Already, portals like Google and Yahoo! offer customizable pages. Want to see a calendar, learn a new word-of-the-day and check local windsurfing conditions all from your homepage? No problem, you have thousands of widgets to choose from. And the fact that they’re so intuitive has made the features very popular.”
Also via Micropersuation, America’s New Digital Divide. “…you will find that the majority of the broadband connected population is passive, not active. Despite all of the wonderful advances in technology, publishing and aggregation tools have been adopted only by only a small minority of users. It's this tiny community, more than any other, that is shaping the technology, media, business and even the geopolitical agenda. Our voices, not always the broader populous, is what rings loudest.”

Links for December 21 and 22

2006-12-20T09:26:00.000-07:00

It's Time for Traffic Stats to Die
"Yahoo's Chief of Insights reflects what Evan Williams and [Steve Rubel] have been saying for awhile now: the page view is indeed dead. He's calling on the industry to develop new metrics that measure this new world more accurately. "
The Million Dollar blog post
Via Marc Snyder (one of the few primarily French blogs I read), this off-topic but charming idea: "It’s simple. Leave your wish for the world as a comment on this post. For each comment we’re going to have someone donate $1 to charity."
Via Inside the Cubicle (a PR blog):

CEO Blogging Guide, a concise list of dos and don’ts on CEO blogging; and
5 Social Media Trends that Will Impact PR, including a discussion on the future of the press release: “The press release turned 100 this year, and the public relations and marketing community started to really talk about how to make it better and improve its usefulness.”

10 Social Media Strategies for the Fortune 1000 Corporations (via Ketcheson.net)
Digging Deeper::WSJ Gets Comfortable with Blogs, Wants to Boost Community Interesting in-depth interview with Bill Grueskin, managing editor of WSJ.com about the Journal’s online features, including blogs and their editorial policy on them, citizen journalism and pay vs free content. Should be read in conjunction with a scathing Op-Ed piece that appeared this week in the WSJ called The Blog Mob: "Written by fools to be read by imbeciles."
The Mark Twain Guide to Better Blogging Very clever and well-written. Wouldn’t it be great if Mark Twain were a blogger?
IBM says business must blog

That's it for this week... Happy holidays to our legions of reader(s)!

Links for 19-12-2006

2006-12-19T06:58:00.000-07:00

Global Neighborhoods: the Overview
Shel Israel is the co-author, with Microsoft’s Robert Scobles, of the seminal corporate blogging book Naked Conversations. He’s just posted the overview of his new book, Global Neighborhoods and is asking for feedback. He says, “Global Neighborhoods looks at the habits of young people to predict the future of business and government. It paints a picture of business and government when a generation that is immersed in social media and immune to traditional marketing and media comes of age.” I suspect this will be a book worth watching out for.
Canadians love blogs
iMedia Connections released data showing Canadians with the highest level of 'blog visit penetration' (i.e. the highest percentage of people who visited a blog) worldwide in October. Fifty-eight per cent of Canadians visited a blog, followed by 51% of Spaniards and 45% of the French. The US ranked sixth with 36% of the population visiting a blog in October.
Book of lists 2006
PR Week provides a year-end round-up that includes top 10 PR blunders, 5 brands that rocked, and 5 best-in-class communicators (and some of the worst in each category, too.)
The Social Media Toolbox for PR people
Via Ketcheson.net (see the original post for a nice compilation of social media 'goodies'), a handy list of social media monitoring, analysis and blogging tools.

Links for 18-12-2006

2006-12-18T15:26:00.000-07:00

CNW Group's media monitoring service broadens its reach to cover more than three million online sources
"CNW Group has expanded the existing reach of MediaVantage, its online media monitoring service, to cover more than three million blogs. […] With the increasing corporate interest in social media and the influence of blogs, this expanded functionality will be welcomed by public relations professionals tasked with tracking media and online mentions on a daily basis. "
Pentagon PR Blogger Explains Military’s New Media Challenge
“[T]hat’s the problem for the military, when it comes to new media and bottom-up messaging: How can it join the communications revolution when it can’t organizationally grasp the democratization of media with blogs, online video and podcasting?”
Time Magazine Person of the Year: You. Yes, you. You control the Information Age. Welcome to your world.

Why we need to adopt RSS

2006-12-18T09:20:00.000-07:00

RSS (really simple syndication, among other definitions) is a tool that aggregates information from Web sites of your choosing and packages it for delivery to a specific subscriber. Rather than visiting Web sites looking for updates, an RSS reader bundles the information for you and delivers it to your desktop as new information becomes available. By visiting a single Web page, you can check your feeds as seldom or often as you wish, and you can see at a glance how much new information is available since the last time you checked.

RSS is particularly popular for monitoring news sites and blogs. Popular RSS feed aggregators include Bloglines, Feedburner, Google Reader and NewsGator, to name a few.

From the Web site SnapTech, seven good reasons why you should offer your content in feeds:
• RSS feeds syndicate your content and make it available to other news outlets, websites and blogs.
• By syndicating your content you can reach a much wider audience.
• Feeds are the perfect solution for time-sensitive information - like special travel packages, meeting notices or tech updates.
• RSS is a secure channel that can't be spammed.
• RSS feeds allow your subscribers to control the flow of information they receive. According to a recent study users trust marketers more when they can control the information they receive.
• RSS feeds are compiled according to the user's choices.
• RSS does not involve you in privacy issues- subscription is anonymous.

Wired magazine recently ran a feature about how the US Government is slowly adopting RSS technology on some of its Web sites. “RSS feeds are offered by agencies such as the U.S. State Department, NASA, the state of Delaware, the National Hurricane Center, a number of state legislatures, local governments and more. However, many foreign governments, including England, France and New Zealand, are way ahead of those in the United States when it comes to RSS.”

The article also observes, "In fact, a small but steadily growing stream of government agencies at the local, state and national levels are also implementing RSS as a natural way to disseminate information to their constituencies. And since almost all government information is useful to somebody, those responsible for informing the public see RSS as a perfect, and inexpensive, method for ensuring that people can get the knowledge they need without a lot of work."

An excellent site called RSS in Government provides a comprehensive list of government RSS feeds not only from the US but all over the world. You can tell at a glance that the Canadian government is painfully behind in adopting this technology.

It is my opinion that RSS is so easy to implement and so key to the new way that people are using the Internet to communicate that this should be one of the first areas that we delve into social media as an Agency. Currently, there are more than a hundred disappointed people subscribing to the empty RSS feed for our department, as offered on the official Government of Canada listing of departmental feeds. At the very least, we should be using RSS to push our newsroom products, but that's only the tip of the proverbial iceberg on the ways we can use RSS to get our information out to the public.

Can you think of any other ways we could or should be using RSS?

Links for 14-12-2006

2006-12-14T16:02:00.000-07:00

Cognoscenti grab big business by the lapels: Shared passions of social networks are forcing advertisers to innovate from the bottom up
A Globe and Mail article on social media's impact on marketing and traditional media. It's worth the read, and provides a good overview of why marketers need to be aware of how social media has inverted the traditional marketing model. Note the observations on the new role of branding and focus testing through social media, too.
Ottawa communicators meet to discuss social media
A review of an October CRPS session on social media - good insight. Be sure to read the comments, too!
Open-Source Spying
A long but interesting article in the NYT Sunday Magazine (free subscription req’d) on how the CIA and the FBI are finding ways to use blogs and wikis. Hey, if the spy agencies can adopt social media, surely we can too!
The CDC's Second Life
The US Centre for Disease Control has opened an office to promote health information -- within the virtual world of the online game Second Life. “John [Anderton] first started exploring Second Life last March, and by July he had convinced the powers-that-be at the CDC to let him establish an agency outpost there, which he built with his own virtual hands. John seems to be the CDC's go-to guy for their health communications "Special Forces" missions, having been detailed to work on public health crises like the CDC's response to the anthrax scares, the flu vaccine shortage and setting up new communications offices in various parts of the agency. He currently (at least until next week) is working in the Office of the CDC Director with the charge of exploring how social media can be used to promote public health, and he plans to continue to serve as the CDC's virtual face in Second Life.” Fascinating stuff - can you imagine a virtual tax services office?

Links for 13-12-2006

2006-12-13T09:58:00.000-07:00

Via BuzzCanuck, some good advice: 11 tips for managing a good blog entry.
MyCBC: Will this new media also get new rules? Interesting post about the new MyCBC, but noteworthy for this priceless advice, which belongs in the footer of every page of our proposal:

"Despite well-intentioned talk about how we should all take more risks, like every other large public institution people spend too much of their day worrying about making sure they follow the right process, go through the proper channels, and cover both their rear ends plus their boss and their boss’s boss. We will have to be willing to, frankly, drop a lot of the rules and structure that was set up with the statement: “We need this extra layer of management/editing/approval just in case.” The “just in case” rules will kill us in this new world. We’ll have to take real risks — occasionally, those risks will lead to mistakes. But it’s the only way we’ll learn."

Amen!

Flogging: a lesson from Sony and WalMart

2006-12-13T08:05:00.000-07:00

Authenticity is gold in the blogosphere, a lesson both Sony and WalMart learned the hard way.

WalMarting Across America was a blog purportedly written by two 'average joe' Americans who drove an RV across the US, parking overnight in WalMart parking lots and blogging their adventure, complete with interviews with the friendly WalMart employees and customers they met along the way. WalMart and their PR firm Edelman got badly burned when it became apparent that the WalMarting Across America blog was in fact a flog, or fake blog. The saddest part of the story is that Edelman is considered one of the PR firms who really 'get' social media, and is employer to uber-blogger Steve Rubel. Follow the technorati tags to read the whole sordid story.

Now Sony has been busted by the blogosphere for flogging, too. Via Blogging4Business, this link to Sony's fake blog All I Want For Xmas is a PSP (Sony playstation), complete with bad grammar and hipster lingo. Check out this comments thread to see what happens when the blogosphere sniffs out a flog.

(Edited to add: the same day I posted this, Sony came clean and admitted on the blog that they had been busted. However, their mea culpa only demonstrates that they still don't 'get it', because they deleted all the original text and the comments.)

The moral of this story? The blogosphere demands authenticity, and can be vicious if they feel they are being duped or deceived.

Links for 13-12-06

2006-12-12T11:54:00.000-07:00

SEOmoz’s Web 2.0 Awards
A who’s who and who’s cool of Web 2.0 (Even though this is almost a year out of date, it’s still got some great basic info and links.)
By Some Measures, Blogging May Be Peaking
An overview and analysis of blogs and blog citations by uber-blogger Steve Rubel: ” [W]hile blog volume may be peaking (I underscore that we still need more data), online expression is evergreen.”
On measuring influence in the Blogosphere and What does influence mean on the Blogosphere
A couple of interesting posts on mearsuring the influence of blogs from UMBC, the faculty and students from the Department of Computer Science and Electrical Engineering of University of Maryland, Baltimore County.
Web 2.0 for feds: A few federal agencies have ventured into the virtual realm of wikis, avatars and video sharing known as Web 2.0
“The [US] government should go further and embrace the change that Web 2.0 represents, said Rajen Sheth, product manager for the enterprise group at new media behemoth Google, which recently acquired YouTube. Sheth said agencies should use Web 2.0 to encourage greater participation in government. The federal government’s success in the virtual realm will depend on timing and good risk management, other industry observers say.” The best information is right at the end of this article, from a US magazine similar to our CIO Government Review.

Links for 11-12-2006

2006-12-11T15:34:00.000-07:00

Government of Canada Web 2.0 session reveals that using the "C-word" is a ticket to hell
Marcomm blogger and president of market2world communications opines "At present using the C-word, or Communications, is a ticket to hell for innovation on Web 2.0. That word attracts too much top-down authority. Best to get pilots going under the auspices of new technology and leave the C-word out of it." Be sure to read the comments!
Hello Home Office Blog Watchers
Criticism of the UK's use of old-school media monitoring to monitor blogs.

(both links above via Ketcheson.net)
Social Media Metrics
"Interest in moving into social media is high, but companies don't have a context yet in which to place social media alongside other costs they already understand, like PR and advertising--even if the effective measurement of those other costs remains somewhat tenuous. So they're going to ask a lot of questions about how to measure the value of what they're buying, and they're not going to be satisfied with the answer that measurements in social media are really no better than measurements in traditional media." Another perspective of the social media roundtable I mentioned last week.
Group mentality
The Globe and Mail's Mathew Ingram on packaged social media tools for businesses.
Social media solutions for Santa Claus Enterprises, Inc.

Links for 08-12-2006

2006-12-08T12:50:00.000-07:00

Marketing Literacy Desperately Needed
One PR blogger's attempt to differentiate between Buzz marketing, Viral marketing, Influencer marketing, Social media marketing and other current lingo.
Web Strategy: measuring social media
Results of a roundtable discussion including Social Media Practitioners, Bloggers, Corporate Program Managers, and PR consultants exploring how and why to measure social media.

Business 2.0 and Fortune talk about blogs

2006-12-08T12:19:00.000-07:00

The October issues of Business 2.0 and Fortune magazine had three diverse articles on corporate blogging.

Corporate blogging: Big companies are blogging, for better (Sun CEO's geeky but candid blog) or worse ('Wal-Marting across America')
A review of the best and the worst of corporate blogs in the United States.

Blogging for Dollars: It's not just a hobby - some small sites are making big money. Here's how to turn your passion into an online empire.
This article is less on point for our discussions about corporate blogging, but traces an interesting history of some big-name blogs and how some bloggers have turned a hobby into a very lucrative business.

BlogWrite for CEOs

2006-12-08T12:02:00.000-07:00

Debbie Weil is a veteran journalist, blogger and author of The Corporate Blogging Book, which I recently aquired but haven't had a chance to read yet. She also writes an interesting blog called BlogWrite for CEOs, a great source of corporate blogging and social media links and information.

From her November 30 post on why corporations should embrace social media:

"The top-down, command-and-control approach to communicating a company's news and daily doings is giving way to something messier and more human. Namely, blogged bits and pieces, either from employees or from the CEO or other top execs, that tell a company's story much more effectively than any press release or official pronouncement ever could."

Another post from Novmeber 3 on advanced PR technologies in New York, some social media ideas for PR practitioners:

"Off the top of his head, he said, some ideas for PR folks. Use blogs, podcasts, online video for:
- behind the scenes glimpses of corporate life
- focus groups at Microsoft showing users trying to click and navigate confusing user interfaces
- design prototypes
- videos of employee's cubicles (all the stuff they hang up)
- customer submissions (videos, fan sites, etc.)"

The sidebar of her blog has a comprehensive list of blogging CEOs.

A big list of government blogs

2006-12-08T08:28:00.000-07:00

Via Ian Ketcheson, this interesting list of blogs from "Presidents, Prime Ministers, Ministers, Secretaries of State, and from government departments and ministries." Notably, it does NOT include politicians' blogs.

What's a cybrarian?

2006-12-08T07:29:00.001-07:00

Miriam-Webster's Word of the Day for December 6, 2006 was "cybrarian":

cybrarian \sye-BRAIR-ee-un\ noun: a person whose job is to find, collect, and manage information that is available on the World Wide Web

Example sentence: The library provided an e-mail address to submit inquiries to the cybrarian.
Did you know? We've been using "librarian" for the people who manage libraries since at least the beginning of the 18th century, and the word was used for scribes and copyists even earlier than that. "Cybrarian," on the other hand, is much newer; its earliest documented use is from 1992. "Librarian" combines "library" (itself from "liber," the Latin word for book) and the noun suffix "-an," meaning "one specializing in." When people wanted a word for a person who performed duties similar to those of a librarian by using information from the Internet, they went a step further and combined "cyber-," meaning "of, relating to, or involving computers or a computer network," with "librarian" to produce the new "cybrarian."

Since this is exactly what we're trying to do with our social media project, it seemed like a perfect title for our blog.

Inside the CBC

2006-12-07T09:18:00.000-07:00

I just found this link to "Inside the CBC", the official blog of the Canadian Broadcasting Corporation. I wish I had stumbled across it before! It's a really nice example of how an offical blog doesn't have to be officious.

In particular, check out the "about this blog" page for a description of how blogger Tod Maffin remains independent from and yet respectful toward editorial control from the mothercorp, and how they addressed the issue of official bilingualism.

Project proposal

2006-12-07T06:37:00.000-07:00

We hope to use this blog to share our findings as we explore the intersection of social media and government communication. None of the posts here should be seen as anything other than the observations of a small team of communicators and our attempts to find, analyze and share the information that's currently available.

Here's the gist of our project, taken from the project proposal:

Blogs, wikis, RSS, YouTube, podcasts… the world of communications is being turned inside out by the new communications technologies known as social media or Web 2.0. There is a growing interest across the government in harnessing the power of these new technologies.

To be able to communicate in today’s hot-linked environment, we as government communicators need to know more than just the basic tools and platforms of social media. We need to understand how to best leverage these tools to understand our audiences, and to reach out to them in the ways in which they want to interact with us.

We propose to draft a discussion paper on three tangents: researching the best practices on how governments and the public sector are currently using blogs and social media; whether the our department should be taking advantage of these technologies; and, if so, the steps the we need to take to integrate social media in general, and blogs in particular, into our communications practices.

Welcome

2006-12-06T18:42:00.001-07:00

Welcome to our new blog! We are government of Canada communications professionals exploring the potential of social media in general, and blogs in particular, as communication tools. As we research the blogosphere, we'll share our findings with you.

Please feel free to join the conversation!